Option 1: Total Care – All-Inclusive Peace of Mind
Tired of juggling multiple IT vendors and managing complex systems yourself? Our Total Care plan is the one-stop solution for all your organization’s IT needs.
Here’s what sets Total Care apart:
- Comprehensive Coverage: Enjoy a flat monthly fee that covers cloud-based security, antivirus, backup solutions, remote monitoring, proactive maintenance, and unlimited helpdesk support.
- Expert Care: Trust your technology to our experienced engineers who will proactively identify and address potential issues.
Total Care Services:
- Server Monitoring: We constantly monitor your servers for any problems, ensuring smooth operation.
- Backup Monitoring: Rest assured, we verify your backups are successful, guaranteeing your data’s safety.
- Network Monitoring: Routers and switches are under our watchful eye, keeping your network traffic flowing.
- Workstation Monitoring: We maintain optimal performance by proactively addressing any issues on your workstations.
- Automated Maintenance & Self-Healing: Basic automated tasks and self-healing solutions are applied to keep your systems running smoothly.
- Patch Management: We ensure your desktops and servers are always up-to-date with the latest security patches.
- Application Monitoring: Critical applications like email, web access, databases, and Terminal Services are constantly monitored for availability.
- Endpoint Security (ESM): A comprehensive security management system – featuring antivirus, anti-spyware, and anti-malware protection – keeps your network safe.
Beyond Monitoring:
- Performance Reporting: We provide customized reports (monthly and quarterly) reviewing your network health, along with strategic IT planning discussions.
- 24/7 Helpdesk Support: Our support team is always available to help with any technology issues you encounter.
- Lifecycle Management: Receive quarterly reviews of your network assets’ age and replacement recommendations.
- Strategic Planning: We collaborate with you to review your company goals and future initiatives, ensuring your IT aligns with your strategic vision.
Choose Total Care and enjoy complete peace of mind for your IT infrastructure. Contact us today!
Option 2: Managed Services Lite – Focused Security for Your IT
Looking for a cost-effective solution to monitor and secure your IT infrastructure? Our Managed Services Lite plan provides essential features to keep your technology safe and reliable, without the bells and whistles of our Total Care plan.
Ideal for businesses with some in-house IT expertise, the Lite plan offers:
- Essential Security Measures: Enjoy cloud-based security, antivirus protection, and remote monitoring for all your devices.
- Pay-As-You-Go Flexibility: Calls and services are billed based on the time and materials used, giving you control over your budget.
With Managed Services Lite, you get:
- Continuous Monitoring: We keep a watchful eye on your servers, backups, network, and workstations, identifying and addressing potential issues before they disrupt your operations.
- Patch Management: Our team ensures your desktops and servers are always up-to-date with the latest security patches, minimizing vulnerabilities.
- Application Monitoring: Critical applications like email, web access, databases, and Terminal Services are constantly monitored for availability.
- Endpoint Security (ESM): A comprehensive security management system protects your network from viruses, spyware, and malware.
- 24/7 Helpdesk Support: Our support team is always available to assist you with any technology issues that may arise.
Managed Services Lite provides a cost-effective way to gain peace of mind with your IT infrastructure. Contact us today to learn more!